Suppose you were given a choice between hiring two different aeroplane pilots. One pilot was trained, yet the other pilot was not. Which pilot would you choose? But what if there was no “up-front” cost for the untrained pilot? You still wouldn’t choose the untrained pilot, right? Endangering the passengers (your clients) on board, your aeroplane would not be the best choice. Yet, many bulk handling business owners do not recognise the importance of employee training.
Most bulk handling business managers wouldn’t hire unqualified employees. But so many of them do employ under-qualified workers. Sometimes employees become under-qualified due to changing bulk handling technology or the development of new conveying methods. Don’t get me wrong; training does come at a cost. The two most significant resources used for job training are time and money. Some of the excuses which we have experienced not to train employees are:
- “We are too busy to learn something new right now.”
- “We just don’t have the money to pay for training.”
Training employees costs time, money, and materials. Often, third parties, such as bulk handling suppliers, are needed to conduct training. Not only will there be missed time and unbillable hours, but there will also be additional costs. Another reason businesses often neglect to train employees is because of past training experiences. Sometimes the training was done poorly, or the topics just beneficial or didn’t fulfil the company’s needs. That could happen for several reasons. Failed training comes at a high cost, and businesses often don’t want to take that risk.
However, not training your employees also comes at a cost and can be dangerous as well.
Six reasons for training your employees
- Untrained Employees = Unhappy Employees.
Employees who feel inadequate, underachieving, or unsupported are unhappy. They aren’t satisfied with their work, which will cause them to underperform, make mistakes, and not care about their work product. These unhappy employees are generating much cost in regards to lost time and money.
- Untrained Workers Have a Low Production Value.
The quality of their work is lower and of less value. The rate in performance is lower than it could (or should) be.
- Untrained Workers Are Inefficient.
More time (and therefore money) and effort are spent when employees aren’t fully or properly trained to perform their tasks or fulfil their responsibilities. It takes them longer to do the work.
- Lost Time/Money Due to Mistakes.
When an untrained worker makes a mistake, the time and materials used are lost. The work then has to be done again. Or worse, the inadequate product was delivered to the client.
- An Increase in Miscellaneous Expenses.
These are more difficult to track or attribute to untrained workers, but they are there. Creating a CAD drawing incorrectly means reprinting the file. That means it takes more time to fix the mistake, more materials cost in paper and ink, and more time rechecking the work. If it were done the first time correctly, these costs wouldn’t be there.
- Insufficient Staff Training Means Lost Customers.
Untrained employees can cause many of the mistakes listed above, and those mistakes and inefficiencies can cause your business to lose customers. That is the worst possible scenario, but it can happen.
Training programs and costs have an easily measured up-front cost of time and money. These costs do not come inline items, so they are often ignored or unseen. Those line items are challenging to handle on a tight budget. However, added costs of poorly trained staff show the importance of training employees.
Having a trained workforce means your workers are learning new skills that can improve production, cut time spent in creating your product (or service), reduce production costs, reduce mistakes, build confidence in your workforce, and create a better working environment. An investment in your employees’ skill sets is an investment in your company. When everyone gets better, it will be a win-win for all.
Lion Bulk Handling recognises the importance of employee training, but we also understand the day-to-day struggles. Therefore we have designed a free bulk handling training, named the experience training. Would you like to train your employees in improving their bulk handling skills? Check out our training and conditions at http://www.lionbulkhandling.com/experience-training
Lion’s Bulk Academy also offers a full range of interactive training and masterclasses, sharing the hands-on experience of our dedicated instructors. These master classes consist of theoretical instructions and, if possible, practical training relevant to the selected material handling system. Contact us for our Practitioner, Master or Expert Level courses via http://www.lionbulkhandling.com/contact/
Has your business discovered the importance of employee training? Please share your experiences below in the comments section.